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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund within 3 business days of receiving it with approval only. Please note that there is a 35% restocking/resale fee for all approved returns/refunds. Most items are custom hand made. Please email us at info@BridalBunches.com for approval. Most Custom items are non-refundable, Which consist of All Bows, All Flower Arrangements, (Boutonnieres, Corsages, Bouquets, Centerpieces, etc.,). They are custom made and are handmade for each customer. 
Refunds for items returned more than 3 days after the receivable date will be in the form of a credit redeemable on your next purchase(s.) The original shipping and handling charges are non-refundable. If you have an exchange for the same dollar amount as the original purchase. No additional shipping or handling charges will be incurred if we made a mistake. If Return, or Exchange is approved by us we will give you an approved return mailing address to ship to.